Research/Findings:
The Temkin Group found that companies that earn $1 billion annually can expect to earn, on average, an additional $700 million within 3 years of investing in customer experience.
A Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator.
Based on these findings, we have decided to enlighten SMEs in a one-stop-see card using Pidgin English.
Also enjoy.